How can we help with your VIP experience?

VIP Check-In Information

VIP Check-In Info - North America

1 article

VIP FAQ's

Merchandise, Photos & Experience Details

Info on VIP merchandise, Meet & Greet photos, and experience details.

4 articles

Venue Rules, Access & Accessibility

Venue policies, accessibility accommodations, and entry guidelines.

7 articles

VIP Check-In & Day-of-Show Info

Arrival times, check-in steps, and support on the day of your event.

10 articles

VIP Packages & Policies

Details about VIP packages, policies, refunds, and important terms.

7 articles

Tour Specifc FAQ's

Current Tours (2026)

Details that apply only to a specific artist or tour.

4 articles

Past Tours (2025)

Post-tour information, including merchandise and fulfillment updates.

1 article

Ticketing FAQ's

Seating, Entry & ID

Seating access, entry requirements, and ID needed for you and your guests.

5 articles

Ticket Purchases & Ownership

Information about ticket ownership, inclusions, and who to contact for help.

5 articles

Transfers, Exchanges & Resale

Details on transferring tickets, exchanges, and buying from third-party sellers.

8 articles

Merchandise FAQ's

Shipped Merchandise

Details on VIP merchandise delivered by mail before or after the show.

7 articles

Onsite Merchandise

Details on picking up VIP merchandise at the venue on the day of the show.

9 articles